Frequently Asked Questions

The physicians of Memorial Hermann Surgical Hospital – First Colony want you to feel comfortable and well-informed about our office and procedures, so we’ve provided answers to some of our patients’ most frequently asked questions below. If you have a question that is not answered here, please give us a call at (281) 243‑1000.


What are your hours?

Our offices are open Monday through Friday, from 8:30 a.m. to 5:00 p.m., and our Emergency Room is open 24 hours a day, seven days a week. Learn more about our emergency services.

If an emergency arises after my surgery, whom should I call?

If you have an emergency, please call 9-1-1. If your situation is non-emergent but you need to reach the surgeon on call outside of normal business hours, call the hospital at (281) 243‑1000. Our phones are answered at all hours.

How do I cancel or reschedule my surgery?

If you need to cancel or reschedule your surgery, please call our office at 281-243-1000 at least 24 hours prior to your scheduled time so that we can make proper arrangements and reschedule your visit as soon as possible. Please also call 24 hours in advance of any cancellation.

Which insurance plans do you accept?

Please visit our Insurance and Billing page for a list of the insurance plans we accept.

For more information about Memorial Hermann Surgical Hospital – First Colony, please call us at (281) 243‑1000.

Contact Us

    • Front Desk (281) 243-1000
    • 24 Hour ER (281) 243-1076
    • Memorial Hermann Surgical Hospital – First Colony
    • 16906 Southwest Freeway
    • Sugar Land, TX 77479

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